Privacy Policy

SOULNITRO is a small home for mind rituals run by soulnitro, LLC, a Missouri limited liability company, which is responsible for the information described in this policy. Its details are listed once, in the liner notes below.

For anything about your information, write to privacy@soulnitro.com; for everything else, hello@soulnitro.com or the contact page.

This Privacy Policy applies to information processed through the Services, including the website, rituals, Notes, the quiz, email and SMS communications, forms, and the shop. It does not govern websites, products, or payment pages operated independently by third parties, even when we link to them; those third parties apply their own policies.

We collect information in three ways: (A) information you provide directly, (B) information collected automatically, and (D) information from service providers. Section C explains what stays on your own device and never reaches us.

A. Information You Provide Directly

• Identifiers and contact information, such as your first and last name, email address, and mobile telephone number.
• Subscription and communication preferences, such as your email or SMS selections and consent choices.
• Messages you send us by email, such as questions, feedback, refund requests, or privacy requests.
• Purchase information, such as the products in your order, the email address used at checkout, the amount and date, and the payment status needed to open your download page. Card numbers are entered with our payment processor and are not stored on our servers.
• Consent and compliance records, such as the date, time, source, page, consent language shown, opt-in status, and opt-out status, used to document and honor your choices.

B. Information Collected Automatically

We do not use analytics, advertising pixels, or tracking tools. Like any website, our hosting and security providers automatically receive technical information needed to deliver pages and protect the Services, such as IP address, browser and device type, requested pages, timestamps, and error logs. The Cloudflare Turnstile security check on our forms also evaluates browser signals to tell people from bots.

C. What Stays on Your Device

• Ritual sound: the pad, bells and breath cues are generated by your browser while you play a ritual. The player does not use your microphone, records nothing, and sends nothing to us.
• Quiz answers: kept in the page while you take the quiz and gone when you leave it.
• Cart (sn_cart, local storage): the products you added before checkout.
• Cookie choice (sn_cookies, local storage): whether you accepted or declined the cookie notice.
• Subscription prompt (brand_subscribed, brand_modal_shows, brand_modal_last_shown_at, local storage): whether you subscribed on this browser and when the subscribe window was last shown, so it does not keep appearing.

We do not collect, see, or back up any of this, so we cannot recover it. You can remove it at any time by clearing this site's data in your browser.

D. Information Received from Service Providers

• Our payment processor (Stripe), which tells us whether a payment succeeded, the amount, the email used at checkout, and the order details needed to deliver your files.
• Email delivery (Resend) and SMS delivery (Textbelt) providers, which report delivery, bounce, and opt-out status.
• Cloudflare Turnstile, which returns a pass or fail result for the security check.
• Hosting and infrastructure providers, which provide logs used for security and troubleshooting.

E. Sensitive Information

We do not ask for and do not intend to collect sensitive personal information such as Social Security numbers, government ID numbers, precise geolocation, passwords, biometric identifiers, voice recordings, mental health information, diagnoses, or other health conditions. Please do not send sensitive information through forms, email, or SMS.

We use personal information to:

• Provide, operate, maintain, secure, and improve the Services.
• Deliver the communications you request, including The 5-Minute Reset, newsletters, and updates.
• Send subscription confirmations, unsubscribe confirmations, and replies to your messages.
• Send marketing emails and SMS messages where permitted and consistent with your consent.
• Process purchases, deliver the PDF and MP3 files you buy, and help when a download does not work.
• Detect and prevent fraud, misuse, security incidents, bots, and technical problems.
• Maintain consent, opt-out, suppression, and compliance records.
• Comply with applicable law, lawful requests, and recordkeeping requirements.

A. Email Communications

If you provide your email address and subscribe, we may send The 5-Minute Reset, new rituals and Notes, messages about our own products, and other communications described at the point of collection. Emails are sent through our email delivery provider, Resend.

Every marketing email includes a way to unsubscribe. You may use the link in the message, contact hello@soulnitro.com, or use our Unsubscribe page (https://soulnitro.com/unsubscribe). We may keep your email address on a suppression list so that we can honor your request.

B. SMS / Text Message Communications

If you provide a mobile number and opt in, you authorize SOULNITRO to send recurring text messages to that number, consistent with the disclosure shown at the time of consent. Messages are sent through our SMS provider, Textbelt, may be sent using automated technology, and may include subscription notices, ritual reminders, and occasional promotional messages.

• Message frequency varies.
• Message and data rates may apply.
• Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services.
• To opt out, reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or another reasonable opt-out request. You may receive one final confirmation message.
• For help, reply HELP or contact hello@soulnitro.com.
• Wireless carriers are not liable for delayed or undelivered messages.

C. Preference and Unsubscribe Page

On our Unsubscribe page you enter your email address or phone number, choose the channels to stop, and submit. We may send a confirmation through the selected channel.

A. Service Providers

We provide information to vendors that process it on our behalf to run the Services:

• Resend, for sending email.
• Textbelt, for sending text messages.
• Cloudflare, for the Turnstile security check and for network and security services.
• Stripe, for processing payments.
• Our website hosting provider, and the business mailbox that receives a notice of each subscribe and unsubscribe request.
• Legal and accounting advisers, where needed.

B. Legal, Safety, and Rights Protection

We may disclose information when we reasonably believe it is necessary to comply with law or legal process, enforce our agreements, investigate fraud or security incidents, or protect the rights and safety of SOULNITRO, users, or others.

C. Business Transfers

We may transfer information in connection with a merger, acquisition, reorganization, or sale of assets. A recipient may use the information subject to this Privacy Policy unless you are notified otherwise.

D. No Sale, No Sharing for Advertising

We do not sell personal information, and we do not use or disclose it for targeted advertising. We do not share mobile numbers, email addresses, or text-message opt-in data with third parties or related companies for their own marketing. Opt-in data and consent records are shared only with messaging providers as necessary to deliver messages, process opt-outs, and comply with law.

The Services may link to other websites, such as crisis and support lines, and use our payment processor's secure payment form. Those third parties operate independently and may collect information directly from you under their own policies. Review them before providing information.

We keep personal information only as long as reasonably necessary for the purposes in this policy, including:

• Subscription information while the subscription continues.
• Consent, opt-out, and suppression records as long as needed to honor choices and show compliance.
• Order and payment records for legally required or commercially reasonable periods.
• Security and diagnostic logs for periods reasonably necessary to investigate misuse or incidents.

Information kept in your browser (cart, cookie choice, subscription prompt status) is never held by us; it stays until you delete it or clear this site's data.

We run no analytics and no advertising cookies, pixels, or tags. We use only the storage the site needs to work:

• Local storage for the cart, your cookie choice, and subscription prompt status, as listed in Section 3C.
• A short-lived, HttpOnly cookie set after checkout that links your browser to your payment, so that only you can open your download page.
• Cookies set by Cloudflare Turnstile when a form security check runs, used only to tell people from bots.
• Cookies set by our payment processor on its payment form, governed by its own policy.

Your Choices

You can clear or block cookies and site data in your browser settings. Blocking them may stop the cart, the security check, the payment form, or your download page from working. Because we do not sell or share personal information or run targeted advertising, there is nothing for a Global Privacy Control signal to switch off, but we honor such signals where the law requires. If we ever add analytics, it will run only if you accept the cookie notice.

We use reasonable safeguards designed to protect personal information, including encrypted transmission, access controls, signed and time-limited download links, and bot protection on forms. No method of transmission or storage is completely secure.

Depending on where you live and whether a law applies to us, you may have the right to:

• Confirm whether we process personal information and request access to it.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain personal information.
• Opt out of sale, sharing, targeted advertising, or certain profiling, where applicable.
• Appeal a decision about a privacy request, in states that provide an appeal right.
• Exercise these rights without discrimination or retaliation.

How to Submit a Privacy Request

Email privacy@soulnitro.comwith the subject "Privacy Request," describe your request, and include the email address or phone number you subscribed with. We may verify your identity and, where applicable, the authority of an authorized agent, and we will respond within the period the law requires. Information kept only on your device is under your own control.

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact privacy@soulnitro.com and we will delete it. The Services are intended for adults aged 18 or over.

SOULNITRO is based in the United States, and information we hold may be processed and stored in the United States and other countries where our service providers operate, whose data protection laws may differ from those where you live.

We may update this Privacy Policy to reflect changes in the Services, vendors, or the law. We will revise the "Last updated" date and give additional notice when required. If we ever add analytics or change what is stored on your device, we will update this policy first.

Questions, requests, or concerns about this policy may be sent to privacy@soulnitro.com(please use the subject "Privacy Request" for access, correction, or deletion) or to hello@soulnitro.com. Letters go to the postal address in the liner notes in section 1. This policy lives at https://soulnitro.com/privacy.