Refund Policy

Products on SOULNITRO are sold by soulnitro, LLC, a Missouri limited liability company, which handles every refund itself. The company's details are listed once, in the liner notes below.

SOULNITRO sells its own digital products: printable PDFs (in A4 and US Letter), instrumental MP3 audio, kits that combine the two, and a bundle of everything. Once your payment is confirmed you reach a download page with every file, and the private links on that page stay valid for 30 days. Because a downloaded file cannot be returned, purchases are final except in the cases below, which we honor for 14 days from the date of purchase. This matches section 11 of our Terms & Conditions, and nothing here limits rights you have under applicable consumer law.

A PDF will not open, is damaged or blank, or has pages missing compared with its product page; or an MP3 will not play, cuts off early, or is clearly shorter than the length listed. Tell us which file and what happens, and we will send a working copy. If the new file does not fix it, or you would rather not wait, we refund the full price of that product.

Your payment went through but the download page did not open, a link stopped working before you could save the files, or the 30 days ran out before you downloaded them. Write to us from the email address you used at checkout and we will send fresh links. If we cannot get the files to you, we refund the full price of the order.

If you bought the same product twice by mistake, in one checkout or in two, or bought a single product and then the bundle that already includes it, we refund the duplicate: the second copy, or the price of the single product that the bundle already covered.

If something else went wrong, for example a product is clearly different from its description, write to us anyway. We read every request and decide case by case, kindly and quickly.

• Requests made more than 14 days after purchase.
• Changing your mind after downloading files that work and match their description.
• A product that did not bring the change you hoped for. Our printables and audio are tools for everyday routines, and they do not promise outcomes.
• Printing or playback issues caused by printer settings, apps, devices or paper size; we are happy to help with those by email.

Email hello@soulnitro.com within 14 days of purchase, ideally from the address you used at checkout, with the product name, the date of purchase and a sentence about what went wrong. A screenshot helps but is not required. Please write to us before opening a dispute with your bank; most file problems are fixed by sending a working copy.

We aim to reply within two business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.